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Return Policy

. No exchange or refund for change of mind.

. All exchange or refunds will require proof of purchase.

. Returns will be assessed on a case-by-case basis.

. Faulty/ damaged Goods: contact info@mekong-plus.com within 14 days of receipt of goods or when the fault arises. 

Faulty products can only be returned to us after contacting Customer Assistance and with its agreement. Please reference the six-digit order number found at the top of the order confirmation email and state your reasons for the return along with attached images of the damaged goods and proof of purchase.

If you have any questions about our return policy, please contact Mekong+ Customer Assistance: info@mekong-plus.com or call +84 (0) 8 6683 8075 between 8:30am and 5:30pm (Eastern Standard Time), Mon-Fri.